Effective: October 2026
This policy explains what consumer health data BetterBlood Technologies LLC ("BetterBlood") collects, why, where it comes from, who receives it, and how to exercise your rights.
1. Consumer health data we collect and how we use it
We collect:
- Lab results from reports you upload: biomarker names, values, units, reference ranges, and test dates.
- Original lab report files (PDFs) you upload. These can include your name, date of birth, address, and ordering physician.
- Health profile details you enter: age, sex, height, weight, activity level, and diet.
- AI Insights questions you type, which may describe symptoms or health conditions.
- AI-generated content based on the above, such as explanations of your results and trend data.
We use this data only to provide the service you ask for: extracting results from your reports, organizing and charting them over time, and generating AI explanations when you ask a question.
We keep your lab results, original PDFs, and health profile until you delete your account. AI Insights conversations are deleted when your session ends.
2. Where it comes from
- From you: files you upload and information you enter.
- From the service: values we extract from your files and explanations generated by AI.
3. Who receives it
We don't sell consumer health data or share it for advertising. We disclose it only to these service providers, which process it on our behalf under contract to run the service:
| Service provider | Consumer health data it receives | Purpose |
|---|---|---|
| Anthropic, PBC (Claude API) | Uploaded lab report PDFs, extracted lab values, health profile, AI Insights questions | Extracting lab data and generating AI explanations. Anthropic doesn't train models on this data and deletes it within 30 days. |
| Supabase, Inc. | Everything listed in Section 1 | Database and file storage |
| Vercel, Inc. | Data passing through our hosting platform | Hosting the website and app |
| Stripe, Inc. | Name, email, and payment details, if you subscribe | Payment processing |
4. Your rights
- Confirm and access. Ask whether we collect or disclose your consumer health data and get a copy, including a list of every service provider that has received it and how to contact them.
- Delete. Use Delete Account on your Profile page, or email us. We delete your data from our systems right away. Copies held by Anthropic are deleted automatically within 30 days. Our payment processor may keep billing records the law requires.
- Withdraw consent. We ask for your consent when you create your account. You can withdraw it anytime by deleting your account, which also deletes your data.
To make a request, email betterblood@protonmail.com with "Privacy Request" in the subject line. We may need to verify your identity. We respond within 30 days, free of charge.
5. Appeals
If we decline your request, you can appeal by emailing betterblood@protonmail.com with "Privacy Appeal" in the subject line. We'll respond in writing within 45 days, explaining what we did or didn't do and why. If we deny your appeal, you can submit a complaint to your state attorney general:
- Washington: https://www.atg.wa.gov/file-complaint
- Connecticut: https://www.dir.ct.gov/ag/complaint/
- Other states: your state attorney general's office
6. Contact
BetterBlood Technologies LLC · betterblood@protonmail.com